As part of Greenpeace's values we do not accept money from Governments, Corporations or political parties.
The Fundraising department's aims to ensure a cost effective, ethical and sustainable fundraising base to meet the needs of Greenpeace Southeast Asia.
Our objectives are to:
* Achieve income expenditure budgets and targets
* Inspire and engage supporters
* Secure effective, committed relationships
* Achieve a diverse and secure fundraising base
* Promote Greenpeace's campaign goals and objectives
* Broaden the appeal of Greenpeace
The Supporter Relationships Coordinators' role is to ensure effective relationship building and retention of supporters and potential supporters using a range of methods and activities. The role will work in close partnership with the Regional Supporter Relationship Manager (based in Thailand) to deliver a best practice "supporter journey".
Key Duties & Responsibilities
- Develop (create / write the Bahasa Indonesian copy / translate English copy into Bahasa Indonesian / edit copy) or project manage the production of all direct marketing / supporter communication materials in Indonesia.
- Liaise with internal departments to gain approval of for all fundraising copy and telemarketing scripts.
- Work with fundraising team to achieve annual budgets and KPI objectives by implementing supporter loyalty strategies and programs.
- Build and develop strategies for building long term relationships with supporters to generate maximum lifetime value and retention.
- Manage the outsourced "upgrade" telemarketing program, including daily reporting, reviewing and motivating an external agency to deliver results.
- Ensure all materials are in line with Greenpeace brand guidelines and reflect our mission and values.
- Work with Supporter Service and Public Outreach teams to organize events to enhance supporter loyalty and increase income.
- Develop effective cross-divisional relationships to aid successful fundraising and achievement of campaign and mass networking objectives.
- Monitor and review retention programs performance, produce reports and updates as requested by Fundraising Manager / Deputy Fundraising Director or Regional Fundraising Director.
- Research, test and implement new initiatives and innovations (as agreed with Fundraising Director).
- Any other duties as directed by Regional Fundraising Director.
Selection criteria
* Passion & commitment to the mission, vision, values and methods of Greenpeace
Knowledge & Experience
- Bachelor Degree in Marketing / Communications or related field
- 3 years+ in developing creative ideas and writing engaging copy
- 3 years+ in managing the production of direct marketing and other printed materials (such as newsletters, brochures and annual reports)
- Successful track record in exceed targets
- Experience in briefing and managing agencies / suppliers.
- Budget management (US$1M+)
- Track record of achieving US$1M+ income and targets
- Able to manage multiple tasks and prioritise effectively with minimal supervision
- Successful development and implementation of fundraising / marketing plans
- In depth knowledge of fundraising / marketing principles, techniques, methods and best practice
- Experience in relationship building and supporter / customer care
Skills and competencies
* Copy Writing Skills (in English and Bahasa Indonesian)
* Excellent communication skills (written and oral) in English and Bahasa Indonesian
* Excellent interpersonal, communication, negotiation and influencing skills
* Strong Project management
* Strategic thinking
* Innovative and creative thinking
* IT literate (including excel)
* Understanding of NGO's, the environmental movement and related issues
Please send your application and latest resume before 15 March 2010 to jobs.id@greenpeace.org
Arie Rostika Utami
New Media Campaigner
Greenpeace Southeast Asia
website : www.greenpeace.or.id
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